Common Questions

If I'm not a stylist, can I purchase?

Yes, you can purchase from the "SalonX Retail" off the main menu bar. These are great "ready-to-wear" professional grade extensions that will change your look within minutes. These products do not require a salon or stylist for installation. Perfect for a night out, your wedding day or just a new look for work. You can easily remove them in an instant.

I'm a stylist, how do I purchase?

We love our professional stylists! Just sign up for a new account here. Once you sign up, you'll receive an email notification with your account approval. If you had an account on the old website, you'll need to sign up for a new account. We will still have access to all of your old orders.

What hair products should I use?

SalonX stands behind one brand of hair care products for all of our extensions...RemySoft! SalonX is an authorized reseller for RemySoft and you can learn more here and buy them here as well! RemySoft will make your SalonX extensions feel and look incredible for a very long time. 

When should I book my clients?

Probably one of the most important questions for stylists. Any in stock products we recommend to book your clients 2 weeks from time of order. Any custom orders, book your clients 5 weeks out from time of order. COVID-19 has changed the landscape for all shipping carriers worldwide. 

How often should I wash my hair?

Hair extensions should be washed as least as possible. They don't get as dirty as your own hair, so they don't need to be washed as frequently. Over washing will dry out any human hair extensions. No more than 3 times per week and always use our RemySoft products when you do. 

What is the difference between Organic and Infused?

Our Organic hair extensions use no chemicals, silicones or synthetic dyes. They are the healthiest hair extensions on the market. Our Infused line of extensions are exactly that; infused with natural silicone. The Formaldehyde-Free silicone is infused into our color and deposited into the hair strands cortex. The silicone provides a natural barrier against hard water, UV rays and also acts as a heat protectant. 

What's the return policy?

Can I get a better discount?

Can I place a custom order?

Our return policy can be found here. Please carefully read the policy and contact us if something is not clear. 

Absolutely! The more you buy, the more you can save. We have a rewards program as well as wholesale pricing for stylists. We always want you to get the lowest possible price. If you are interested in wholesale pricing, please click here and fill out the form. 

Yes! We pride ourselves on being able to offer complete custom manufacturing for any extension product we offer. You can choose the custom length, density, color and texture. Providing your clients with the most unique look is what is going to make you a more in-demand stylist than your competition. Click here to start a custom order!

I have the SalonX Organic ring, can I still use it alongside the Luxe Color ring?

Yes! Any color you see in parentheses on each product, is the Organic ring color equivalent.