FAQ
We recommend that you book your install clients 2 weeks from time of hair order. Even though you will receive your orders in 1 week, we encourage 2 week bookings to mitigate any fulfillment/ shipping/ customs risks due to global unrest, COVID-19 and supply chain risks. If you stick to the 2 week rule of thumb, you'll never run into any issues with receiving hair from us on time for all of your bookings.
It's all about logistics and quality control. SalonX receives hundreds of orders every day. We service each order in the order that they are received. We also store all of our inventory in climate/ static controlled warehouses in temperate states in the USA. Once an order is placed, the stock moves from our storage facilities to our fulfillment facilities in another state. Your order is then inspected for quality and order accuracy. It is then picked, packed and shipped to you. This is why it takes 1 week for you to get your orders. SalonX will never compromise quality for speed. "Slow, steady and consistent wins the race".